Premier Inn Epsom Central

Very disappointed. Chose Premier Inn for the extra quality one tends to expect above their competitors, and can honestly say it was the worst hotel stay I've had in years. The list is long, but the highlights included (very) disinterested, miserable staff who barely acknowledged our presence upon arrival (and even less so upon departure), filthy rooms (dust on the side tables, empty shower gel, mouldy hand wash dispensers), no hand towels, no bath floor mats, no TV remote (had to ask 3 times for a replacement of which none still worked and eventually gave up), difficult to find anyone on reception, no visible staff in the restaurant area to buy water, enquire about upgrading to a breakfast, or even just a coffee for the road), a room with little ventilation and a provided fan that wouldn't barely knock a feather over. Would have expected this level of quality and service at a cheap motel by lorry stop. Skip this hotel, pay a little less and go to the Travelodge up the road.

Newly refurbished, rooms clean & everything in them brand new. Bathroom spotless & new. Bed very comfortable but a bit high for someone with mobility issues. Staff friendly & helpful.